|Q||What should I do to use a charter bus?|
|A||Please give us a call first. If you wish to have a face-to-face meeting, our representative will visit you.
Or, you can stop by our office for a meeting.
|Q||Is a charter bus provided anywhere in Japan?|
|A||Our bus can travel all around Japan as long as either departure or arrival location is within Osaka Prefecture.|
|Q||How many hours can I use a charter bus a day?|
|A||As required by the regulation, our driver can work up to 13 hours from start to finish. Start and finish times depend on a customer's travel plan.
Also, the driving hours can be up to 9 hours a day.
Our driver needs to take a break more than 20 minutes at a time every 90 to 120 minutes during driving.
|Q||Am I charged for consultation or getting a quotation for a charter bus?|
|A||Since we offer a free quotation, please feel free to consult us.
We will get back to you within 3 working days when you request or inquire on our website.
|Q||How far in advance can I place my reservation?|
|A||You can make a reservation for a charter bus 6 months in advance of the departure date.|
|Q||What type of information do I need to provide for quotation?|
|A||Please let us know the following.
Even if some of them are not decided yet, please feel free to contact us so that we can provide you a suggestion according to your plan.
Customer's information (name, e-mail, phone number)
The number of passengers
The number of buses
With or without a guide
|Q||What is the payment method for charter bus fees?|
|A||After you make a reservation, we will send you an invoice. Please transfer the amount into our designated account 7 days prior to the date of travel.
Please burden bank transfer fee at your expense.
|Q||Do you provide a bus tour guide?
Am I charged extra for a guide?
|A||We can provide a guide upon request. There is extra charges for a guide.|
|Q||Are there any other fees not included in a charter bus fee?|
|A||A charter fee does not include toll road charges (ex, highway tolls), parking fees, accommodation charges for our crew, but tour guide fees, etc.|
|Q||What is your cancellation policy?|
|A||If the cancellation takes place due to your reason, the following cancellation fee will be charged.
14 to 8 days prior to the date of bus allocation
20% of the specified fare and charges
7 days to 48 hours prior to the date of bus allocation
30% of the specified fare and charges
After 24 hours prior to the date of bus allocation
50% of the specified fare and charges
After bus allocation
100% of the specified fare and charges